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Frequently Asked Questions

Below are solutions to issues you may experience while using the web site.

Find the section for which you are having an issue and then click on the question that best matches the issue(s) you are experiencing.

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Account

How do I print a receipt? I am a PTontheNET member - how do I get discounts on Distant Learning and Live events? How can I change my email address (or other personal details)? How is the monthly membership charged? I am a member paying by the month and want to cancel my membership – how do I do this?

Articles and Videos

How to search Articles and Videos at the same time? How to search with in Articles How to search with in Videos Can I use your articles/images for my web site? Where do I find assessment and other client forms on the site?

CECs

Can I print the exam questions before I take the exam? I am trying to take a CEC exam, but it doesn't give me a link to take the exam. I am trying to take a CEC Exam and I am being "kicked out" before I finish the exam. When are free CEC exams added to the site? How do I print my Certificate of Completion? I am unable to print my certificate. My certification has almost expired; how can I earn CECs? I am ACSM certified – how do I can earn CECs? Do I mail the certificate of completion to the appropriate agencies for credit for CECs?

Exercises

How do I create a program? How do I add a cardio activity? How do I add or delete exercise variables (sets, reps, etc on a program? How do I add exercises to a program? How do I add my own exercises to a program? How do I create a new custom activity? How do I change the order of the exercises? How do I add a program to a client? How do I email a program to a client? How do I print a program? How do I add a new client? How do I delete a client? How do I delete a program? How do I add my client’s email address?

Gray Institute Library

What is the Gray Institute Library? How Do I Navigate the Gray Institute Library? Nomenclature definition