Frequently Asked Questions

Below are solutions to issues you may experience while using the web site.

Find the section for which you are having an issue and then click on the question that best matches the issue(s) you are experiencing.

If you have read all the solutions below and you are still having problems, click here.

Content
What if I need an article on a specific topic?
Can I provide a copy of an article to my client?
Can I use an article or exercise picture in a client newsletter?
Can I use your articles/images for my web site?
Where do I find assessment and other client forms on the site?
How do I get the interview onto my iPod/Pocket PC/MP3 player?
When I am downloading an audio interview I see a pop up window – what do I do?
The audio is taking a long time to download.
I am unable to listen to the audio interviews
 
Education
Can I print the exam questions before I take the exam?
I am trying to take a CEC exam, but it doesn't give me a link to take the exam.
I am trying to take a CEC Exam and I am being "kicked out" before I finish the exam.
When are free CEC exams added to the site?
How do I print my Certificate of Completion?
I am unable to print my certificate.
My certification has almost expired; how can I earn CECs?
The accrediting agency I’m certified through is not listed on the CEC list.
Why isn’t NATA BOC listed as an approved provider for your free CEC exams?
I am ACSM certified – how do I can earn CECs?
How long does it take to have my CEC tests graded?
Do I mail the certificate of completion to the appropriate agencies for credit for CECs?
 
Exercise
Why am I not able to access the Prepare section of the site?
What is Silverlight?
How do I create a program?
How do I add exercises to a program?
How do I add my own exercises to a program?
How do I create a new custom activity?
How do I change the order of the exercises?
How do I add a program to a client?
How do I email a program to a client?
I have emailed a program to my client, but he/she cannot open the program.
How do I print a program?
How do I add a new client?
How do I delete a client?
How do I delete a program?
How do I add my client’s email address?
 
Gray Institute Library
What is the Gray Institute Library?
How Do I Navigate the Gray Institute Library?
Nomenclature definition
 
My Account
How do I print a receipt?
I am a PTontheNET member - how do I get discounts on Courses and Box Office events?
How can I change my email address (or other personal details)?
How is the monthly membership charged?
I am a member paying by the month and want to cancel my membership – how do I do this?